FAQ

Here are some frequently asked questions, that you may find helpful with your particular situation or concern.

  1. How can I find the retail price of a piece?

    Coaster does not quote pricing directly to consumers and we encourage you to click here to Find a Store near you. Working through a dedicated network of partners allows us to provide the best value and service.

  2. How do I find stores in my area that carry Coaster products?

    We’ve got a tool for that! Click here to Find Stores near you that carry Coaster products.

  3. How do I buy directly from Coaster?

    Coaster currently sells through our dedicated team of traditional retail and Ecommerce partners in order to deliver the best value, quality, and service. Please click here to Find a Store that best suits you.

  4. My local store doesn’t carry the Coaster product I want. What are my options?
  5. Are all of your products on the coasterfurniture.com site?

    Yes! Our website features all of our current lines and products and their available finishes, fabrics and sizes.

  6. Can I special order or customize?

    Coaster uses large-scale product runs to deliver the best value and at this time does not accept custom orders.

  7. How do I order replacement parts?

    Replacement parts may be ordered by contacting your Coaster dealer.

  8. How do I contact Coaster with product questions?

    We encourage you first work with a local retailer or ecommerce partner as they should be able to provide the answers you’re looking for. If you’d prefer, contact our customer care team at (877) 221-9666 or fill out our contact form.

  9. Is assembly required for Coaster products?

    Assembly is required for some products, please contact your local retailer for more details.

  10. What is your return policy?

    Except in the case of manufacturer defect, Coaster does not accept returns. Be sure to contact individual authorized retailers for their return policies before purchase, as they may differ.

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